Introduction

This privacy policy (“Notice”) is designed to inform you about how Wanderesim (“we,” “us,” or “our”) handles your Personal Data when you contact us through our channels, such as our application, website, or once you have contracted for our services. We are dedicated to ensuring your awareness of your data protection rights under the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

Wanderesim as Data Controller

For the purposes of this Notice, Wanderesim is the controller of your Personal Data. Our business address is 13700 Branford Street, Arleta, CA 91331 US. We are responsible for processing your Personal Data in accordance with applicable data protection laws.

Types of Personal Data We Process

We process the following types of Personal Data:

Website Usage and Device Data: Information about your interactions with our website, including webpages visited, time and date of access, IP address, device type, and language. This data is primarily collected through cookies. Please refer to our Cookies Policy for more details.

Customer Data: Information provided by you when purchasing a Wanderesim card or data plan, including full name, title, country of residence, address, payment details, email address, device type, and other relevant details. This may also include a copy of your identification documents where necessary.

Sources of Your Personal Data

We collect Personal Data directly from you during our contractual relationship or when you visit our website or application. Additionally, we may collect Personal Data indirectly from third parties, such as our affiliates or travel agencies. When browsing our website, cookies and other tracking devices may be installed on your device, as detailed in our Cookies Policy. Your consent is required for the collection of Personal Data via cookies that are not necessary for the website's operation.

Purpose and Legal Basis for Processing Personal Data

We process your Personal Data based on the following legal bases:

Compliance with a Legal Obligation: Processing necessary to comply with legal obligations, such as safeguarding and complying with law enforcement requests.

Performance of a Contract: Processing necessary to provide access to our website, manage purchases, calculate charges, handle customer incidents and requests, and manage after-sales services.

Legitimate Interest: Processing to facilitate the use of our services, improve our website, provide customer care, prevent cyber-security issues, conduct internal business reviews, and carry out other necessary business activities.

Sharing Personal Data

We may share your Personal Data with the following recipients, depending on the purpose of processing:

• Internal/intra-group entities of Wanderesim.

• Telecommunications service providers.

• Regulatory authorities and law enforcement agencies.

• Third-party advisors/professionals.

• Third-party service providers engaged by Wanderesim for various purposes.

International Data Transfers

Your Personal Data may be transferred to recipients located outside the European Economic Area (EEA), where appropriate safeguards are in place to protect your Personal Data. If you have questions about international data transfers, please contact us at [email protected].

Your Data Protection Rights

You have the following data protection rights:

• Right of Access

• Right to Object

• Right to Rectification

• Right to Erasure

• Right to Restriction of Processing

• Right to Data Portability

• Right to lodge a complaint

• Right to Object to Automated Decision-Making, including Profiling

Retention of Personal Data

We retain your Personal Data in accordance with applicable laws and for as long as necessary for the purposes for which it was obtained. Please refer to our retention criteria in our Privacy Policy for more details.

Children’s Personal Data

We do not knowingly collect Personal Data from individuals under the age of 18. If we become aware that Personal Data has been collected from a person under 18, we will take appropriate steps to delete the data.

Contact Information

For questions about this Notice or to exercise your data protection rights, please contact our team at [email protected].

 

Updates to this Notice

This Notice will be regularly reviewed and updated as necessary. Any updates will be posted on our website.